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| Posted by pj I was very impressed with the TomTom phone support With one week to go before I fly to a different sector of this planet, I decided to buy and download maps of the area for my TomTom navigator. I didn't think that there would be any problems...but there was, not with handing over the dough via credit card, something to do with registering the new maps with my navigator (or something like that). I was advised that someone would contact me immediately, followed by, if I hadn't heard anything in 24 hours, contact TomTom support. Didn't hear anything so onto the web based support thingy, which I found and in my opinion, to be deliberately designed to put people off from using it. In any case, I managed to send a message and the next thing I knew, an auto response telling me...within 48 hours. I waited but 'sensed' that this wasn't a good sign and flight day fast approaching. This feeling wasn't helped by some of the comments on this forum. However, I noticed the provided TomTom telephone numbers and grabbed the one that I needed. Not being too optimistic (after reading the comments on this forum) I dialed the number. To my surprise, it was answered immediately and with a very brief select option, one or two, I was talking to a human... Who listened, who took some brief details and informed me that all will be sorted. Given the time differences between Europe and Australia, I will have to wait a few hours. And sure enough a few hours later.....all was sorted. Connected the tomtom to tomtom home and down came the new maps. I was very impressed with the TomTom phone support, no time wasted in spin, just straight to the problem and the solution was produced and carried out... All sorted.... Full marks to the TomTom telephone support team.. Can't say much for the web support though. |
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| Posted by Guest tomtom support in UK I live in England and therefore have no telephone numbers I can call to get tomtom support and have to rely on an AWFUL web support system. I bought a tomtom which it turned out had akready been used previously, but because I was registered already with tomtom I couldn't get a replacement tomtom registered for SIX months, by which time my free map download and half my guarantee time would have expired. The support in the UK is AWFUL. |
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| Posted by Guest Re: tomtom support in UK
I was not impressed at all. AWFUL! Call this next time: - TomTom phone support UK: 0845 161 0009 or 0207 387 5444 Cheers |
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| Posted by GDT More... Some posts are not listed here. See all posts here: I was very impressed with the TomTom phone support GPS Data Team |
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| Posted by Chainhurstman UK TomTom telephone support (June 2017) I telephoned the UK number today (13-Jun-2017). I was answered promptly by a helpful lady who did all that she could to resolve my problem (incorrect POI on 6100, same POI cannot be found in TomTom MyDrive in order to correct online). |
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| Posted by moot Tomtom updates Phoned the tom-tom helpline today 28/6/17 at 15:38 I was put through to customer support only to be told that the office was closed mon-fri 9am to 6pm. Some one either can't tell the time or have bunked off early. Not good enough Tom-Tom!! |
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| Posted by Guest Appalling Customer support Awful is not the word for TOMTOM support! For the second day I have rung. For the second day, I get a very faint voice mumbling something rapidly. When I ask them to speak up and repeat slower - they end the call! No, I do not have problems with any other call centres. No, I am not prejudiced. |
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