Re: Centrelink in Australia / Centrelink phone numbers
This is ridiculous!! I have been on hold for over 40minutes for some assistance about my youth claim! There is no section on your website that answers my question and I will not drive into physically go in and waste hours on end! This phone service is horrible!!
I'm 66 and have applied for the pension after 50 years of paying tax. I'm frightened of dying of old age before receiving it as it will take years before they answer the phone. I'm also fearful of never speaking to another HUMAN being on the phone. On one previous occasion I phoned the complaint line no one ever answered it.
I agree with all of the above.. Social Services are completely inadequate; simple application and enquiry process is near impossible to navigate; numbers are always busy; finding an actual "Service Officer" via telephone is like winning the lottery...
it appears that the automated messages and music are deliberately designed to either drive people insane or cause them to give up altogether. With the current Public ?Health system, Centrelink, Department of Child Safety, and local Councils, the state government is failing in every area to meet the needs of the community.
Under government employment rules the public can demand the bureaucrats in charge of AI automated answering services face instant dismissal including all subcontractors as they have failed in their "duty of care" i.e the reason they have a job. It is the sole rule that a government employee's has always been subject to . Subcontractors can then be sued for the return of payments that have been made. The idea of automated services is good, but it should be properly tested, and not by the public, but by a testing service.
How am I supposed to be able to report my income when everything is down for maintenance? Can't go online, can't call anyone, can't even get my CRN off my account while its down. Centrelink never had a reputation for being easy to work with, but making it literally impossible to do the things they tell me I legally have to do, is ridiculous. Surely they can keep a call centre open for people trying to make reports. Sure it was due Friday and I forgot about it till Saturday, and fine that's on me. But them being down until Monday morning is on them. Never had much of a problem with Centrelink before, they're frustrating at times but it's usually for a reason that I can fix relatively easily. But this is a problem that is out of my hands yet I'm still going to be the one that has to suffer the consequences. I've got study bills and rent to pay that I'm not going to be able to do.
I have been trying to contact centerlink all morning using several numbers to find out some "very"basic information for taxation purposes (which is not covered anywhere in the information on the humnaservices website) only to be re-directed back to the website or just cut off with a final automated thankyou/goodbye message and hangup... Apalling customer service from a federal government organization, and it just seems to get worse every year...
I am a 69 year old man trying to get through to Centerlink. It seems virtually impossible. I have rang so many numbers. Everything is hidden so that we cannot get any service.
I never thought that I would be treated like this. It is disgusting and also soul destroying. Why treat us like this? I hate conspiracy theories but the only conclusion is that the want us to give up in sobbing despair!