It is impossible to navigate through your phone answer machine system. I am trying to make an inquiry for old age pension. I think I will be goner before I get through to a human being. This is disgraceful.
I agree with the comment above. I feel the same. I am trying hard to contact Merredin office. I guess they will send me nasty letter eventually, accusing me of gaining money I am not entitled to. Shocking service. Impossible locations. Phone numbers which never answer. It is so difficult for people like me in their late 80s to cope with. I am close to tears. Thanks for stufing up Christmas!
I have been trying to register with mygov for the past hour, they send me my secret code and it keeps telling me it is invalid, have had 5 codes already. Now I am trying to contact a speaking person, but it's an absolute joke.
I give up.
The contact numbers for any Medicare Customer Service is impossible. Every number I try to call cannot assist. Its an automated service which is frustrating and it doesn't recognise voice prompts. Typical useless Govt. strategy to outsource a service. What a waste of tax payers money not to mention a sub standard service and waste of peoples time.
I cannot believe how difficult it is to contact an office and speak to a living person. As a working taxpayer who is trying to assist a friend I am appalled that the gov advocates a system that is designed to waste clients time. it is no wonder the anxiety rate is as high as it is if this is how individuals needing assistance are treated.
The Centrelink website just goes around and around in circles with no result.We were trying to make a claim and it just kept going from centrelink site to the my gov site then back again over and over. Now we have to go to the office which by the way closes before we can get there .
This is the first time I've contacted Centrelink and this customer service is a gem for management and business training - courses can give students a problem that they need to solve with a Centrelink customer officer: students will learn what it is like engaging with a machine whose functions does not meet the needs of customers. Students will experience what poor customer service is like and how customers feel trying to engage with social service provider. I hold our government services in high regard, there has to be a way to bring Centrelink up to the standard of all our other government service providers.
I agree with all of the above. It is impossible to achieve what you need to over the phone with Centrelink. I have been on the phone twice now for over an hour and a half and have not even got close to achieving what needs to be done. Please fix this joke you call Centrelink-self-service.
Sorry to say, but the Centrelink site is useless, can't get through to anyone, even tried sites that I do not want' hoping to get to a human, but still no luck. What happened to real Centrelink people? Are they all replaced with robots?