After trying for several hours wasted trying to follow the instructions on installing a map download I have come to the conclusion that the navdesk software is a load of rubbish. No support after hours and no reply from an earlier enquiry what a joke "support" is. Can anyone help with how to get navdesk to work. I have tried it on windows 7 and xp with no luck
If I remember correctly there is an issue with Navdesk and 64-bit OS. What is the software not doing - not detecting gps, seeing latest update etc? A little more info would be good and then I'd be happy to assist.
NavDesk 7.50 not allowing map update for Navman GPS.
I am having the same issue as Malangell - I have downloaded NavDesk 7.50 on my desktop, have downloaded the updated maps on my HP ultrabook with Windows 8 and am becoming frustrated as like Malangell I too have wasted a few hours trying to install maps and find that NavDest 7.50 is not registering that my Navman is connected or something and I can't get the maps to become updated on My-500xt Navman. Please help!! I had some rude technical support officer from Manilla trying to guide via telecon, however spoke in a condescending voice and I became frustrated with him and hung up - KittyCat
It doesn't matter what support you are after these days, unless you learn Philipino and Indian you wont understand a thing they are saying.
Have found that the moment I have difficulty trying to comprehend what is being said, I immediately ask for a supervisor and get transferred back to a support desk in Australia.
I have a Eezy45 and have the similar problem. On Windows 8 64 bit won't recognise the Navman, but if I put it on a win XP machine then no problems. But, I no longer run win XP as Iv'e upgraded all my PC's. So, have been left out in the dark a bit. Same with Navdesk 7.50.
Anyone any ideas?
I have the MY85XLT which was purchased July2012.
Went to update my maps (because I received and email this morning) and it comes up with the error message:
"sorry your map data can no longer be synchronised and backed up. There is a problem connecting to the server. Please reconnect your device and try again"
Running Navdesk 7.50. I managed to download the map data (Australia) onto my hard drive, but that's it.
Though desperation, I reinstalled the software on the unit (so now its back to 2012 specs and maps) and I cannot go any further.
I suspect my problem is that I only had a two year free map. So now I am stuck, I suspect.
So frustrating... I may have to convince wife to upgrade both our Navmans to a more robust unit. This has been nothing but a nightmare.
following up on this problem- apparently it was something to do with their sever. Which has been fixed. But now when I connect the unit to the computer, it recognises the GPS and opens the software. I then get some crazy message about W:\ disc drive not being recognised or that it cannot read W:\ WTF.... I only have two discs in my computer C:\ and D:\. After several cancel pressing, I get to the software, I can see my GPS but it will not allow me to update the file. I even purposely left it over night thinking its a bloody huge file. Nuh - nothing.
There was a Navman rep who used to give good advice on the Forum, but I think the constant complaining he has gone into hiding.
For the last 5+hrs I have been waiting for my map update to download. It is still at 0%. Yes I am connected to internet, I have navdesk 7.5 and nothing is happening. I have deleted program from my computer and reinstalled but find the same problem. Any tips or is it a lost cause?
Updates can be achieved with older Window versions. I now have a new computer running Windows 10 & cannot update maps as the software is not compatible.
Navman need to rectify this fault & issue new discs or make available a software version on the net.
Yes I have just brought a brand new Navman hoping to solve my old issues of not being able to load the mapping system onto my Win 10 laptop. I suspect it is something to do with the C++ 2008 as that is when it chokes itself. If anyone has any suggestions that would be appreciated.