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Dear Sir/Madam,

We would like to put on record that today we visited your Cranbourne Store around 3.15 p.m. to print a digital photograph of our Dog Bobby who was taken from us a few months ago.

After several attempts of connecting my devise with the charging cord and trying to upload my pictures from my mobile to your Monitor so that I could take a print out, I regret to inform you that even after several attempts, I was unsuccessful.

But as the saying goes 'every cloud has a silver lining' and to our good luck, Natasha came to our rescue. She was extremely patient, polite, apologetic and persevering. She tried everything in the book and eventually found that the machine was malfunctioning and the panel for connecting the several devices to upload the pictures was defective. I must say Natasha went out of her way and was so helpful and obliging and did not give up until she eventually, after trying everything under the sun, handed us a print of our Dog Bobby which she took the trouble to work out by some other way.

Please convey our sincere thanks to Natasha and convey to her that we really appreciate her determination and knowledge of the job which made us so happy. It is employees like Natasha that will take your business to higher levels as Customer Satisfaction is the key to a successful and prosperous business.

I look forward to your reply.

Kind regards.

Yours sincerely,


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