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| Posted by flappers1 Navman poor customer support :evil: Well its now been 5 weeks since returning my navman S50 to Navman Aust at Gladesville Sydney and guess what ?? still no contact from them..iI have emailed them 3 times ..rang six times ...each time taking upto 40 min to answer and have faxed them twice...POOR...they now say they never recieved it or have misplaced it...lucky for me i sent it registered post...so now its a long waiting game... So my advice to everyone... they are pathetic... go with other brands. Anyone have any ideas for me as I'm at a loss of what to do next? |
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| Posted by johmazz2006 Interesting reading SATELLITE navigation maker Navman has blamed its fear of powerful retail giants for illegally forcing smaller retailers to sell its products at full price. The company was this week fined $1.25 million by the Federal Court after the Australian Competition and Consumer Commission took action against it for price-fixing. Two senior executives of the Australian subsidiary of the New Zealand electronics company were also fined. Navman's marine division general manager and a director of Navman Australia, Christopher Baird, was fined $80,000. The Australasian sales manager for the personal and car division, David King, was fined $30,000. The fines against the company and the managers could have been substantially higher as Justice Peter Jacobson said it was likely he would have recommended they pay more had the ACCC asked for a heftier penalty. He said the $1.25 million was "at the very bottom of the permissable range"and King's penalty risked "falling below" a suitable punishment. In submissions to the court by both Navman and the ACCC, Navman said it tried to stop small retailers from cutting prices on navigation systems in order to "avoid complaints from some of its larger retailer [customers] about the prices of other retailers". Big customers included Harvey Norman, the Woolworths-owned Dick Smith Electronics, Strathfield Car Radios and 14-store boating chain Whitworth's Nautical World. The 35 offences - between 2001 and 2004 - related to the bullying of retailers which discounted satellite navigation systems. The retailers were threatened with withdrawal of stock. On July 6, 2004 Australasian sales manager King told a small store owner in an email that the discounting was "damaging to Navman's relationships with other retailers". Three days later, a Gladesville-based regional Navman sales manager, Steve Marriott, emailed a retailer to say "Strathfield [Car Radios] and Harvey Norman advertise at full [recommended retail price] and Dick Smith have the [Navman] in their current catalogue at $1988 [full price]". Justice Jacobson said Navman's attempts to force retailers to sell only at a price level set by the company was "a manifestation of price fixing among retailers". He said the attempt to force stores to keep prices high "was pursued in an aggressive and high handed way by the company's most senior managers". Baird was sacked while King was demoted but was still employed by a company which bought Navman's business. Baird told all Navman's 250 marine dealers in September 2002 that he would not tolerate retailers who sold at a discount. "There is only one issue that will stop Navman and that's discounting!! I will not allow our great products to be prostituted - take the warning now!" he wrote in an email. A follow-up email in January 2004 said: "If you can't sell our products without discounting, then I suggest it's time to sell any of our competitors' products - simple as that!!" Navman Australia had a turnover of $29 million in 2004. The parent company's turnover was $NZ200 million. Source: SMH |
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| Posted by truline1 Poor Customer Service from Navman Australia I have been trying to contact Navman support for several weeks and have not got to speak to anyone yet. All I do is sit on the phone for long periods of time with some fool telling me I'm important. :roll: They don't even answer thier support emails with a reply to indicate they are looking at the problem, or evan recieved the email in the first place Very bad behaviour and all it will do is cost sales. I would not buy another Navman product for these reasons. I think its time this company gets its act together and employs some willing people, why would anyone buy a product with out any support at all :cry: :cry: |
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| Posted by GDT More... Some posts are not listed here. See all posts here: Navman poor customer support GPS Data Team |
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| Posted by Navman Support Map Refund Hi Fred, if you send an email to pcnsupport@navman.com.au, one of our customer support team can investigate this claim for you. Alternatively, you can contact them directly at one of the numbers listed here: http://www.gps-data-team.com/pda-gps-navigation/topic/2181.html Kind Regards, Navman Support |
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| Posted by johmazz2006 Re: consider this before you buy your Navman
After reading all other mentions of Navman lack of support, in different areas of the forum, that is about the only place to get satisfaction. They have been in court in Australia previously for their attitude, and case against them was won. Read through the forum and you may be able to get some info to back up your claim as to lack of support etc. |
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| Posted by serviceguy Navman's Service Waited 20 minutes on phone for help. Can't download maps (which are part of the purchase price). When the phone was answered it was impossible to hear the guy for a lot of background noise. Anyone want a cheap Navman? |
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