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| Posted by MikeW Tomtom Warranty Repair - Horror Story Purchased two Tomtom units: 720 and OneXL. Both failed within warranty. Returned the 720with failed Internal memory: sent a USA version with 2BG. After four weeks I received a NZ version with 500MB Internal and wrong map. I called tomtom, then I was asked to prove that I sent a 2GB... Previously provided Home System Info clearly specified 2GB: Just trying to wear you down.. Returned the OneXL with no sound: was returned OK, but scratched up facia; presumably from disasembly. Tomtom was courteous but incompetent. |
| Posted by grantdale1 Re: Tomtom Warranty Repair - Horror Story I have utilised phone support for TomTom a number of times with issues with my TT XL, and to date they have been very helpful. Possibly those who are experiencing problems are just running into techos who are having a bad day. |
| Posted by xadrianx tom tom support Tomtom support in Italy was courteous but incompetent too. |
| Posted by GDT More... Some posts are not listed here. See all posts here: Tomtom Warranty Repair - Horror Story GPS Data Team |
| Posted by Surprised TomTom not covered by the warranty I bought a TomTom in November last year. On May the windshield support broke. I called Tomtom and they say "it's an accesory" and not covered by the warranty. It came in the original box, and-how in heaven can you use it without a support? |
| Posted by walker Backup failed - Tomtom one new edition not working Hi all Now I have a big problem: Firstly my tomtom one not starting up at all, and stuck on the startup screen, then I did whatever problem sloving methods, including resetting, back up and restore etc. , still not working. I contacted support center and a technician sent me an further instruction to copy files and format SD card. After that, I found out that there is no contents in the copied files because it was corrupted in the 1st place, which means that I lost the map and everything. I called the support center again but being told that there is not their problem (of course) if the backup has failed and resulted in lost of maps. All I want is to restor my old map back but I have to pay to get it back!!! I really dont want to pay another $129. |
| Posted by willbanlaki Re: Backup failed - Tomtom one new edition not working Had a friend with the same problem. she tried to upgrade via map guarantee and it too froze on startup. the only way to get rid of the freezing was to delete all maps. TomTom was no help, the only way out was to return it to store citing malfunction and she got a new one. Suffice it to say she has not tried the latest map guarantee since. |