After having my Garmin Nuvi 265W go into a continual loop, I thought I was nearing the end of it's life. I could not complete a hard reset' nor could I do a webupdate. However, with some trial and error, I ran the battery completely dead. Then plugged the USB cable in and held the power button for 30 seconds. This enabled me to bypass the loop which then allowed me to complete webupdate. Once completed, I was back in business!