MY-ESCAPE Missing Camera warning and other late alerts
Purchased a My-Escape in Dec 2011. Recent trip from Sydney to Tamworth gave alerts for 3 only cameras and all 3 warnings were late. Camera warings were "200, 100, 60 mtrs ahead" when at the exact camera position. All other cameras on trip NO warnings at all. Some of the NO warning cameras have been in existence for many yrs and did function in earlier models.
Most speed zones (except for recent changes in last 12 months) are accurate so resetting is not the problem.
Problem appears to be missing camera locations in navman data. Unfortunately for Navman the data they use is inaccurate from the 3rd party data supplier.
I will be checking findings on return journey to confirm missing camera locations and will advise further.
I am not happy with my my MY75T it has a similar problem, in town all camera are called out but once in the county there is not a squeak in the country, the co-ordinates are there as I turned on the camera picture but do you think ti will give a warning, anyway have loaded the alerts from here but that should not be necessary, and I am having trouble with the sound, I have nothing like the problems I have with the TOMTom
It gets worse! After the recent map update I lost all the Safety Camera POIs even after paying for monthly updates. The service department are absolutely useless - they won't listen to your problems and don't hesitate to hang up on you when you try to explain that you have already done all the things they are asking you to do to fix the problem. It appears that during the auto update the safety camera maps have been deleted. In frustration I decided to buy them again (I know, I shouldn't have to) but as soon as you enter MY Escape as your device the purchase process stops. Navman don't like helping and they don't even want your money - apparently! A terrible product with even worse service.
Thank you for pointing out that problem with the MY Escape dropdown on the store, that's been fixed now.
However, you shouldn't have to repurchase these if you already have a valid subscription. Can you contact us with your order number for the subscription and contact details and I will have one of our team contact you to help you resolve this matter.
Re: MY-ESCAPE Missing Camera warning and other late alerts
Sent device back to Navman for a rebuild. When it came back:
1. Windscreen mount no longer works;
2. It doesn't turn on automatically;
3. Can't load pin because it says I haven't registered the device. When I try to register it, I am told it is already registered!!!!!!!
Am I now supposed to let it float around the car (charges without the windscreen mount) and hope that someone steals it? A good result for me but pity the poor thief.