Jocelyn Vigreux, President of TomTom USA July 20, 2010
I have written many times to you customer service representative with no positive results. While we love your device we find that your approach to helping your customers seems to be difficult.
Our TomTom was stolen, see attached Loss Statement and Police report.
We purchased a map update for this unit, see attached TomTom invoice. We have since purchased a new TomTom 140S to replace the stolen unit. We requested that our map update be transferred to the new unit or a refund for the three of four updates be granted, a very small consideration for a very loyal customer. We requested help on this and received the attached reply. Our insurance will not cover this loss and we have no way of replacing the update service. We are not asking much and based on our loyalty to your product and the circumstances of our loss we can not imagine why you would not help us in this regard.
Please try to understand our needs and kindly consider how this can be resolved so that we all winl
Thanks for your kind understanding.