GPS POI Home POI FilesPOI ToolsPOI MapsGPS ForumSupport
GPS Data Team
ContactFAQSite map

Home > Forums > TomTom > Tomtom GO730 Map Guarantee - Not Updating Map

Post new GPS POI data or GPS devices related topic in TomTom forum   Reply to topic Tomtom GO730 Map Guarantee - Not Updating Map
 



mick.coleman

GPS: Garmin nuvi760 & tomtom Go730







Post Tomtom GO730 Map Guarantee - Not Updating Map     
Reply with quote

Bought a go730 (a week ago) which came with 2009 Australian Map V815.xxx used map guarantee to check for new map and it says I have the latest map for my device so there is apparently no new map.

Checked tomtom web site for available maps and it recommends, after asking me to connect the go730 via tomtom home, that I purchase the latest Australian map V830 for my go730 for $109AU.
View user's profile





peter1111

GPS: Tomtom go720







Post Re: Tomtom GO730 Map Guarantee - Not Updating Map     
Reply with quote

That is a bit of a bugger, give them a ring...
View user's profile







grantdale1

GPS: TomTom XL







Post Map Guarantee     
Reply with quote

Had a similar problem with an XL.
Rang up TomTom and was advised that map guarantee is only valid for 1 month (30 days) from date of purchase.
I obviously never noted this when I purchased GPS.
Spoke to DSE Manager who was surprised as he believed that the upgrade deal was current for 6 months.
Anyway I finished up purchasing the next map.
View user's profile





lachlan

GPS: TomTom Go 730







Post Tomtom GO730 Map Guarantee - Not Updating Map     
Reply with quote

Mick

Same thing happened to me two weeks ago with new Go 730.

Ring TomTom and they get you to email or fax the receipt to them, then they load the new map into TomTom home for you.
View user's profile





sw20921

GPS: Tomtom 930







Post Map Guarrantee     
Reply with quote

Yep - friend of mine bought a 730 on my recommendation, and because of the map update guarrantee. The TomTom Home refused to load any new maps, though there had ben an update. He contacted TomTom, and had his update within a week. A bit of a pain, but they came through.
View user's profile





petero3

GPS: tomtom go 730







Post Tomtom map update 1 month guarantee     
Reply with quote

TomTom will allow a map update within a month. But they do not keep a copy of faxes. Unbelievably when they forward your fax to Tomtom Netherlands. I needed to do it 3 times recently to get my free map update as they kept "losing it after I faxed to them.
View user's profile





peter1111

GPS: Tomtom go720







Post TT Fax     
Reply with quote

Quote:
TomTom will allow a map update within a month. But they do not keep a copy of faxes. Unbelievably when they forward your fax to Tomtom Netherlands. I needed to do it 3 times recently to get my free map update as they kept "losing it after I faxed to them.


How can they tell you that they lost 3 faxes without breaking into laughter?
View user's profile





mick.coleman

GPS: Garmin nuvi760 & tomtom Go730







Post TomTom and Map Guarantee     
Reply with quote

Unfortunately was away and hadn't been on the forum so missed the responses with the good advice so now it appears I've missed out because the 30 days has gone by.

Still seems pretty stupid that you don't get your 30 day guarantee from when you register the TomTom.

I'm sure they could have accepted that I might be eligible and requested I fax or whatever the receipt to validate my claim. It certainly doesn't suggest I needed to ring them rather than use TomTom Home to get my map guarantee.

The TomTom was a present for my wife because she didn't want a Garmin because it wasn't as customisable as a TomTom with the voices and stuff.

By the way I own a Garmin Nuvi 760 and got the map update straight from the Garmin without any problems. I just registered my Garmin then within a week of registering I did an update and checked if there were any map updates and got told there was and to download it.

Guess I'll just have to do without the map update and NEVER BUY A TOMTOM AGAIN!!!!!

Just another gripe about the TomTom anyone tried getting it to put a bluetooth phone's audio through their car radio? I've been looking in the forums for an answer to that one without any success from anyone.
View user's profile





peter1111

GPS: Tomtom go720







Post TT     
Reply with quote

Don't be so negative, nothing is perfect.
View user's profile





Your Name

Guest






Post Your comments     
Reply with quote

Add your comment here:

 






Display posts from previous:   
Post new GPS POI data or GPS devices related topic in TomTom forum Reply to topic Tomtom GO730 Map Guarantee - Not Updating Map
Home > GPS Forum > TomTom > Discussion
> > >

Page 1 of 1




Jump to:  

 






Permalink: Tomtom GO730 Map Guarantee - Not Updating Map | TomTom forum