They say that the SP2 Upgrade wipes the Voices and the only way to retrieve it is to get the Connectivity Software (they are sending me the CD ONLY FOC) . You can use any Mini USB cable so not a problem. The problem is that the F10 does not come with the connectivity software
I also found an F10 Manual. Says its for Oz and New Z but last page gives all UK info but number is wrong .. use the one above. I told the support person and she didn't even know about the manual for an F10... talk about left and right hand ......
Hope this helps you guys
BTW I didn't get a warning saying that the SP2 update would wipe the voices and spent 3~4 hours trying to reset before calling the supoort line
I also had the same problem and rang the number shown above.
You will be advised to ring another number 08448000912.
The responce was quick with all details taken and the promise of a DVD to reset for spoken navigation instructions.
I was given a reference number should I encounter any problems and the promise of an email to assist with the upload.