It is virtually impossible, at times, to contact Cenrelink in emergency. No phone number is given for the Office you require, nor email address. My car broke down on the way to my appointment but I couldn't reach the office to tell them. I waited three quarters of an hour on the phone to get the appointment. I'm 82 and finding it difficult to handle all the different steps one has to take to try to reach the office and maybe get another appointment.