GPS POI > GPS Forum > Navman > Navman S50 Crashes and POI icons not shown

grantdale1

I have a 5 mth old Navman S50, which over the past few months crashes after approx 1 hour of operation. Crash looks like a hard reset, which is a pain in the neck when navigating in the suburbs.

Installed Australian Service Pack 1 with no change, except crash time reduced, possibly only doing a soft reset.

Navman support advised SFW need reinstallation, so device was sent to Sydney, and returned within 1 week (not bad). On return I found that Navman only reinstalled original SmartST, so reinstalled Service Pack 1.
No change, device still crashes, but has reverted to hard reset type crash.

Upgraded maps to 2008, and upgrade appears to have updated the SmartST sfw as well. Still no joy, the S50 crashed (hard reset) again.

Called NavMan support, and this time finished up speaking to a techo in Manilla. His only suggestion was to reset to factory defaults. No change.

Out of interest he knew nothing about the Australian Service Pack 1, including what it was meant to fix.

Any ideas, apart from driving truck over the S50.

Also have issue with POI icons from this site not displaying during travel. The CSV files are installed ok, as they will display messages when flagged to do so. In some cases, an installed ICON may appear for a second at the top of the screen, but disapppears as you near the site. The S50 supplied Safety Camera ICONs display ok while travelling.

I have tried turning off the NAVMAN supplied POIs, but this has made no oifference.

Any assistance would be appreciated.

grantdale1 · Posted: Mon Dec 08, 2008 12:46 Post subject: POIs Not Displaying - Update

Discussed POI display issues with NAVMAN Tech Support, and it appears that problem may be caused by display rendering issues if the screen has a lot to display.

This actually ties up with my further testing, where I have found that Custom POIs do not show up in city areas, but DO show up in country areas where there is less for the S50 to display.

I have now turned off most of the NAVMAN issued POIs and will test with a subset of GPS Data Team POIs over the next week.

Another possible cause my be the S50 CACHE as I have been told all POIs within a 5Km radius of the current location are written to CACHE to enable quicker rendering. My testing with turning off most of the POIs not required, mayy assist this if it is the cause.

blairm · Posted: Tue Jan 20, 2009 20:10 Post subject: Hard Reset

To add a thought on this, I have an S90 and exactly the same is occuring, i.e hard reset and also the imported POI not beeing shown.

My point is that it is also occuring in what navman regard as their top of the line device... I am also using SP1

I had an ICN device previously that did not have these issues.

grantdale1 · Posted: Wed Jan 21, 2009 17:28 Post subject: S50 Issue Update

Have progressed to the point that the S50 does not crash, slow down, or hang. This has been shown after heavy testing (12 hr non stop country run).

I did manage to screw it following Tech Suppot instruction of Resetting to Factory Specifications, requiring a complete reinstallation of SFW, but am giving it the doubt that I did something wrong.

POI ICONs are still a major problem, with them only showing for a few seconds, then as the screen refreshes, they disappear. I will be giving Tech Support a call in the next day or so to see if there is a fix, but I bet screen rendering just deletes them from the screen memory, or the CACHE screws / deletes them (they work OK in the country where there is less for the screen to display?)

The S Series CACHE coding to me seems to be somewhat doubtful, as many of the problems / symptoms I have encountered, I have also encountered during my years as an IT manager.

grantdale1 · Posted: Sun Feb 01, 2009 09:34 Post subject: Crashing Again

After using around the city of Melbourne for a couple of days, the S50 started to continually crash again.

Ah well, so much for thinking I had found a bypass for the problem.
Dispatched to NAVMAN support on Thur 29th Jan 09 with covering letter, and also sent a letter to Manager NAVMAN in Sydney.

Doubt that NAVMAN will do anything other than reload SFW again, as has been done at least 5 times, but will wait and see.

blairm · Posted: Wed Apr 29, 2009 16:51 Post subject: Navman resets with POI loaded

I agree with all of above since the ICN series it seems this problem has existed where POI's are uploaded, I can say that this occurs on my S90I and a new S150 I bought - also still the same poor service from Navman , i.e. please reload the software or send it to Sydney (and you have to deal with Phillipines based call centre)... why they send a great product down the tubes?

cabat10 · Guest

I have an S45 purchased as a 2008 Christmas gift. It also does the spontaneous reset. A little annoying, especially when I miss a turn as a result. It also means that I have had to disable the PIN function because a reset meant I had to pull over to type in the PIN.

I fail to see how Navman's service policy of "return for investigation" overrides the consumer's right to replace, refund, or repair at the place of purchase with proof of purchase.

Anyways, I will bear with the problem and replace with a different brand I think. Disappointed.

grantdale1 · Posted: Mon May 25, 2009 15:45 Post subject: Valium Ran Out

Well eventually the Valium ran out and after 9 months of pain, I went back to the same retail chain where I purchased the original S50.

They were were good to deal with, and offered to send the S50 back to NAVMAN for replacement with ther recommendation attached.

After 2 weeks of inaction by NAVMAN, the retailer offered a credit for the original amount and after discussions, I walked away with a TomTom XL, which turned out later to be what the salesman also owned.

To date (after 2 months) the device is still young, but only appears to have 1 hang up. It will not connect to the satelite if there are more than about 10 favourites stored. To fix you just do a soft reset, which does not lose any data, and appears to bypass problem.

Later follow up revealed that NAVMAN did in fact replace the device with the retailer, but the replacement was in such poor condition, the retailer sent it back.